FAQs
Company and Sourcing
Where are your teas produced?
Our teas are sourced from the renowned Diroibam Tea Estate in Assam, a tea garden established in 1888 with a long-standing reputation for quality and consistency. The estate is certified by the Rainforest Alliance, reflecting its commitment to responsible farming and sustainable practices. By partnering with one of Assam’s historic tea estates, we are able to offer businesses high-quality teas with strong provenance, dependable supply, and a story that resonates with customers.
Do you work directly with the tea estate?
Yes. We work directly with Diroibam Tea Estate as its export and trade partner. This direct relationship allows us to offer businesses greater transparency, consistency, and reliability across the supply chain, while ensuring a closer connection to the origin of the tea.
Are your teas organic?
Yes. All teas sourced from Diroibam Tea Estate are organic in nature and grown using responsible farming methods. The estate is also certified by the Rainforest Alliance, supporting sustainable cultivation, fair labour practices, and full traceability. This provides added confidence around the sourcing and provenance of the teas.
How do you ensure responsible sourcing?
Responsible sourcing is central to everything we do. Our teas come from Diroibam Tea Estate, where we follow the standards and guidelines set by the Rainforest Alliance across cultivation and production. We also maintain strict lot-to-lot traceability, giving businesses full visibility and confidence throughout the supply chain.
Product, Shipping & Compliance
Can you create custom blends?
Yes. We can develop custom tea blends and flavour profiles tailored to your brand requirements, target audience, and market preferences. Whether you are looking to create a signature breakfast tea, a wellness-focused range, or something entirely unique, we can work with you to develop a product that reflects your brand and stands out in the market.
Can we try samples before placing an order?
Yes. We are happy to provide samples across our tea range so you can explore the quality, flavour profiles, and suitability for your business. If there are specific teas or blends you are interested in, simply get in touch and we can arrange samples for you.
What packaging options do you offer?
We offer fully bespoke packaging solutions designed to complement the quality of your tea and deliver a strong finished product. Whether you are looking for tins, cartons, foil pouches, sachets or gift formats, we can tailor the packaging to suit your product range and brand positioning. Simply send us your design artwork and we will take care of the rest.
What shipping terms do you support?
We can work with all types of delivery terms / Incoterms, depending on your business requirements and preferred shipping arrangement.
Do you assist with customs documentation?
Yes. We can support customs documentation, export paperwork, and port clearance requirements in the destination country as part of the shipping process. If you have specific shipping or customs requirements, simply ask and we will do our best to support you every step of the way.
Contact & Support
How can I contact your team?
You can contact us through our website contact form, email, or WhatsApp for any product, trade, or sourcing enquiry. Whether you are looking for samples, custom blends, packaging support, or export information, our team will be happy to help.
Can we schedule a call or tasting session?
Yes. We can arrange meetings, tea tastings, and cupping sessions to help you explore the range and discuss your sourcing requirements in more detail. Whether you are developing a new range, looking for a specific flavour profile, or exploring packaging options, our team will be happy to guide you through the process.